We hope you are impressed with our new website. With our 27,000 product range ever expanding, we wanted to make your online shopping experience as simple and efficient as possible.

We want to know if your experience has not been as successful as you were hoping, and in the early stages of this new website's launch, it is vital that we hear of any problems you encounter so that we can continue to develop and improve our service. Please Contact Us if you have an opinion of what works well and what doesn't.

Browsing products
There are three main ways to browse through our catalogue.

1. The search box at the top right of the page works well with single items or with a list of catalogue codes. Type in keywords such as 'mixol' and click 'search', this will bring up the range of Mixol universal stainers.. The search box is also very useful if you have a catalogue and know the product codes. 

2. The Shop by Department button on the top left of the screen (below our logo), is useful when you are looking for a particular item, but wish to choose between brands. Clicking this button will prompt a menu to drop down with all the main categories of products that we sell. If you are interested in buying an oil paint, for example, all you need to do is click on 'Oil', and then browse through the list of brands that load up. Each main category also has further information on how to use the products listed in that section.

3. Shop by Brand is for those who know what brand they are looking for, and is particularly useful for those who wish to purchase a number of different items manufactured by the same company. For example, if you are a watercolourist who favours Schmincke watercolour, simply click on 'Shop by Brand', then click on Schmincke, and then select Watercolour, and all the colours in the range will be listed.

Adding to Wishlist or Add to Basket
When you select an item that you are interested in, add it to your basket and continue shopping or proceed to checkout. Alternatively, why not create a Wishlist? Just click on 'add to wishlist' (or '+ wishlist') and make your wishlist publicly searchable, or send it to friends and family...and ensure you receive the present you've always wanted!

Ran out of time?
Ran out of time and want to save your order for later? Ensure you are logged in (you may need to register if you are a first time shopper with us), check your chosen items are in your basket and then log out.  Your basket will be saved for the next time you are able to log in to our website.

Proceeding to Checkout
At checkout, you will be asked for your billing and delivery addresses, as well as payment details (we accept most credit and debit cards, with the exception of American Express). Remember to include any delivery instructions you need to tell us. You will also have the option of logging into an existing account if you have one, which will mean you don't have to enter all your details again. Once you have submitted all your details you will have the option of printing your order summary.