As a result of Brexit and the new lockdown restrictions we have become incredibly busy and at the same time short staffed. This has resulted in some large parcel delivery delays, we sincerely apologise for any inconvenience this may cause.
UK post and courier companies are reporting huge nationwide demand at present which is beginning to cause some delivery delays.
Please note that we are unable to send any hazardous goods to Northern Ireland at present.
In common with many suppliers to Northern Ireland we are experiencing delays and added costs at present. We believe these are substantially a result of the very short period allowed for preparation between the 24th December and the 1st January and that many of the issues will be mitigated in due course.
We are working actively to establish the quickest, most cost effective option for making shipments to Northern Ireland and are confident that as soon as we can, we will achieve a solution that offers a service that is acceptable in terms of both cost and efficiency.
We do apologise for this situation and thank you for your patience while we look for suitable solutions
We are very sorry to inform you that DPD are continuing to experience technical issues at EU customs with commodity codes. This has resulted in some parcels being returned to us, so we have decided to halt the service until a smooth service can be guaranteed. DPD hope to have a fix by the end of the week and we will resume the service as soon as we can.
We are very pleased to announce that DPD road service is now operating to Europe. This service charge includes pre-pay VAT and duty to enable fast and smooth customs handling. Please note that no VAT is included in the cost of your goods.
Orders under 22 Euros can be sent via post and are VAT and Duty free.
Please note that we are unable to send any hazardous goods to the EU at present.
Transport to the EU is now operating under Brexit regulations with special courier services.
However some couriers have temporarily suspended their service and others are experiencing delays. The courier companies are doing their utmost to rectify the situation and we will update this page regularly.
Please be aware that some delivery fees to the EU will appear high but please remember that this includes your local VAT. This means that the parcel can travel through customs quickly and smoothly without the need for you to pay additional fees. Please note that we are unable to send any hazardous goods to the EU at present.
REPUBLIC OF IRELAND
Unfortunately due to unforeseen issues with the Brexit deal, we've had to temporarily suspend deliveries to Ireland for orders over 22 euros.
We are still unable to ship hazardous goods to Ireland.
How will the UK’s departure from the EU on the 31st December affect our customers?
For Customers in the EU
The rules for sending orders from our warehouse in the UK to customers in any of the EU countries will change on 1st January 2021, but because of new regulations being launched by the European Union they will change again on the 1st July 2021.
From January to June 2021 your order will not have VAT added at our website checkout (as at present) but will instead be stopped at customs as it enters the EU and VAT will need to be paid at that point, on any order over 22 euros.
Orders under 22 euros will not be assessed for VAT and may therefore clear through customs more quickly.
During these six months we will be giving our customers two options for the payment of these taxes if they are due:
1. The customer will settle any amounts due by means of a credit card payment direct to our carriers DPD. When this option is chosen DPD will send a text message with details of how much to pay and how to pay it.
2. Handover will pay any VAT and Duty due on behalf of the customer to enable a seamless process from placing your original order to it being delivered to your doorstep. An amount equivalent to the VAT and duty due will be added to your postage charge to cover the cost of these taxes paid by us.
During the first weeks of the new arrangements, we imagine that there may be delays of an extra day or two in delivery while the shippers and customs staff become used to the new systems and paperwork. We expect this to reduce substantially after a short while.
After 1st July 2021 the system will become much easier again as Handover will be allowed to register for VAT under a new system. This will enable us to add the VAT to your order at the checkout stage of our website and the packet will pass through customs without further delay or procedures. It will also allow us to make an economy shipping option available again.
This system is already in place for sales to Norway and is working well.
For Customers in the UK
We are working hard to ensure that the impacts of leaving the EU have no noticeable effect on our customers, either in terms of the ease of purchasing, the availability of supplies, or the price of the products.
We already purchase goods from countries around the world and have many years of experience in dealing with customs and border requirements. Products bought from EU suppliers will now be treated in exactly the same way and although there will inevitably be additional costs in processing, we hope to be able to absorb, or at least substantially limit, these and not pass them on to our customers.
As with deliveries from the UK to Europe, imports into this country may well be subject to additional delays, especially during the first few weeks when the systems are new to everyone, but we are already building up stocks where we can to tide us over this initial disruption.