Delivery Information

UK Standard Delivery

We always aim to give you the best price, because of this we use various shipping companies and calculate postage based on delivery location and size and weight of the order.

Fine Art, Signwriting, Pinstriping and other small brush only orders that have a value of £20 or more, qualify for free shipping worldwide. (NB: This will not apply for larger, bulkier brushes).

To find out exact shipping costs and options, please add your desired items and the delivery address to your basket.

Additional surcharges may be incurred on orders being sent to Highlands & Islands, Northern Ireland, the Channel Islands and EIRE depending on the size or weight of the parcel. The table below shows a guide to our shipping prices to these destinations. If you order from Handover.com the shipping fee will be calculated and added to your order on checkout. Please note that the table does not account for volumetric oversized orders, or additional necessary packaging. 

For small orders with a value of over £30, UK standard shipping is free. For small orders with a value under £30, UK standard shipping is £2.50. (different rules apply for non-standard)

If you have extra large items, these can incur extra charges, we will be in contact if these affect your order but if a delivery estimate seems high, try removing big products from your basket.

UK Mainland Standard - 2 to 5 working days

Covers all UK addresses other than those in the Scottish Highlands & Islands, Channel Islands, Northern Ireland, Isles of Scilly and Isle of Man.

In a hurry?

We also offer a special Next Day Service within mainland UK (48 hour to Offshore UK destinations). This service cost will be worked out based on what's in your basket and can be applied to any order being delivered to a mainland UK address. Next Day orders must be submitted before 1pm, after this time the Next Day order will be considered a priority for the following day. Please note that our Next Day service is only available Monday - Friday; orders submitted past 1pm on Friday or during the weekend will be processed and treated as a Monday order (to be delivered on the following Tuesday). Orders cannot be dispatched or delivered on public holidays.


UK Non-Standard Delivery

Highlands & Islands, Isles of Scilly, Isle of Man - 2 to 7 working days

Delivery takes 2 to 5 days as a UK standard plus an extension based on postcodes in the following bands:

Add 1 day:<br/ > Postcodes: AB30-31, AB33-38, AB41-45, AB51-56, AB63, DD8-10, FK8 3, FK17-21, PH10-11, PH13-14, TD15 2, IV1-12,IV15-56, IV63, KA27-28, KW1-3, KW5-14, KW18, PA50-PA61, PA78, PH17-26, PH30-50, TR21-25, ZE1-3

Add 2 days: Postcodes: HS1-9, KW15, PA20-49, PA62-78, PA80

Add 3 days: Postcodes: KW16-17

Northern Ireland, Channel Islands - 2 to 5 working days

Covers all BT postcodes and Channel Island addresses.

We will also be in touch if your order requires special shipping handling to discuss the best options for you.

Please note all delivery times, unless stated, are based on working days referring to Monday to Friday, excluding bank holidays.

If you have any queries about shipping please contact our Customer Service team at info@handover.co.uk or by calling +44 (0)207 241 5877.


Store Collection

Collect your order from our Gloucester or London sales counters.

Orders made before 3pm will take 1-2 days to process. You will receive a confirmation email when they’re ready to collect.

Customers with BA, GL or BS postcodes (for collection from Gloucester) or London postcodes (for our Stoke Newington branch) are able to see the store collection option.

If you would like to collect from one of our stores but don’t have a relevant postcode, change your delivery address to the relevant store and you will be able to use the collection option.


Shipping to Europe

The best way to get an accurate shipping estimate is to add your desired items and the delivery address to your basket.

FRANCE

Estimated delivery times:
  • DPD: 2 to 4 days [cost: £11.80 with a parcel up to 30kg]
  • International Post: 5 to 9 days
  • International Tracked Post: 5 to 8 days
  • International Parcel: 8 to 16 days
  • DHL: 1 to 3 days

Shipping costs are dependent on the weight and metric of your order.

GERMANY

Estimated delivery times:
  • DPD: 2 to 4 days [cost: £9.24 with a parcel up to 30kg]
  • International Post: 5 to 9 days
  • International Tracked Post: 5 to 8 days
  • International Parcel: 6 to 10 days
  • DHL: 1 to 3 days

Shipping costs are dependent on the weight and metric of your order.

IRELAND

Estimated delivery times:
  • DPD: 2 to 4 days [cost: £9.24 with a parcel up to 30kg]
  • DHL: 1 to 3 days

Shipping costs are dependent on the weight and metric of your order.


Rest of the World

The best way to find out accurate shipping costs and options is to add your desired items and the delivery address to your basket.

Flammable or hazardous liquids, any liquid above 250ml or aerosols cannot be sent by air mail.

Some items will not be able to be shipped overseas due to their length, volume or weight, the current length limit for Rest of World is 1 metre.

Oversized orders or those requiring extra packaging may incur additional charges.

A note about tax: UK-enforced VAT will be removed from any order total where VAT should not be applied, i.e. if the delivery address is outside of the EU, on checkout. However, the recipient is wholly responsible for the payment of any import duty and taxes, and it is their responsibility to find out if these will apply to the goods within their order. Any returned shipments refused at entry will have the full cost of shipping deducted from any refund.

AUSTRALIA

Estimated delivery times:
  • Royal Mail World: 7 to 14 days
  • International Tracked Post: 7 to 14 days
  • International Parcel: 12 to 18 days
  • DHL: 3 to 5 days

Shipping costs are dependent on the weight and metric of your order.

CANADA

Estimated delivery times:
  • International Post: 7 to 15 days
  • International Tracked Post: 6 to 14 days
  • International Parcel: 8 to 12 days
  • DHL: 2 to 4 days

Shipping costs are dependent on the weight and metric of your order.

RUSSIA

Estimated delivery times:
  • Royal Mail World: 5 to 7 days
  • International Post: 9 to 15 days
  • International Tracked Post: 8 to 14 days
  • International Parcel: 8 to 12 days
  • Boxberry: 8 to 14 days

Shipping costs are dependent on the weight and metric of your order.

Boxberry

Boxberry is available for convenient low cost delivery to Russia.

Orders are despatched every Thursday, so order on Monday or Tuesday for the fastest delivery.

For further information on their shipping visit the Boxberry website.

UNITED STATES

Estimated delivery times:
  • International Post: 4 to 9 days
  • International Tracked Post: 4 to 9 days
  • International Parcel: 4 to 9 days
  • DHL: 1 to 3 days

Shipping costs are dependent on the weight and metric of your order but we automatically apply discounts on shipping so you get the best deal.


Tracking

For tracking details, please log in to your Handover account.

We track all orders where a tracked delivery service has been selected.

Additionally, we track all orders with a value over £30 being sent to the USA or Canada and all orders with a value over £50 that are being sent to the rest of the world.

Delivery for international postal orders is handled by UK postal services up until the point it arrives at the destination country. It is then usually taken over by local postal services. If your parcel qualifies for a tracking number, the number you receive will enable you to track your order both while it is in the UK and once it is received by local postal services in the destination country.

Not all services are trackable. If you require a tracked service please select it during checkout.


Po Box Delivery

Please be aware if you choose a PO Box as a delivery address for an order, we cannot be held liable if that order goes missing or arrives damaged.

If you do decide to choose a PO Box as a delivery address for an order, please include a note in the comments box stating that: ‘I am happy to accept liability for my order being delivered to a PO Box address.’


A note about tax: UK-enforced VAT will be removed from any order total where VAT should not be applied, i.e. if the delivery address is outside of the EU, on checkout. However, the recipient is wholly responsible for the payment of any import duty and taxes, and it is their responsibility to find out if these will apply to the goods within their order. Any returned shipments refused at entry will have the full cost of shipping deducted from any refund.