Website Help

VAT, SALES TAX AND VAT-EXEMPT ORDERS

The current UK VAT rate is 20%. This will be included on all orders delivered to an address in the UK.

Channel Islands orders are VAT exempt – to ensure that this is processed correctly, please set your delivery country to Jersey or Guernsey rather than the United Kingdom.

Handover are registered for local sale tax in a number of other countries.

Norway is subject to 25% VAT

Australia is subject to 10% sales tax.

The Rest of World (RoW) & USA orders are exempt from VAT and Sales Tax, however, you may be asked to pay local tax and customs charges when the goods arrive in the destination country. Please check locally for levels and tariffs.

FOR CUSTOMERS IN THE EU

IOSS

From 28 August 2021 we implemented a system called IOSS (Import One Stop Shop), which allows us to collect VAT on orders to the EU below 150 euros. The 150 euro threshold is calculated before adding VAT and carriage (though VAT is calculated using the total including the carriage). 

This will mean that orders will pass through customs smoothly and quickly and we can once again use lower cost postal delivery services. The VAT collected will be added at checkout at the VAT rate for the country you are shipping the goods into.

Orders below €150 (euros)

Between 0 and €149.99 (excluding postage) – Yes VAT and No Duty

VAT is not added to your goods total, but an equivalent amount is added to the shipping costs.

Customers should not be required to pay any additional charges to Customs – if they request an additional VAT payment, please contact our Customer Services team on [email protected].

Orders over €150 (euros)

Over €150, with all goods from the EU and or UK – Yes VAT and Possible Duty (customers may be required to pay additional charges to Customs on goods that originate from outside of the EU or UK).

VAT will be charged at customs, not collected by Handover at any point.

VAT registered customers in the EU are advised to contact us directly on [email protected].

Please Note: Due to changes in international tax regulations and thresholds, we have been required to start adding tax to our sales in a number of countries and states, and to charge new rates in some others. When these taxes have been charged, the amount is visible under the Basket Total section at checkout. Please note that these rates are set by the country or state and will change only as a result of legislation by the tax jurisdiction in question.

For more detailed VAT information, please contact our Customer Service team on [email protected].

bROWSING PRODUCTS

To help you find exactly what you’re looking for, we provide two different ways of browsing through our products:

1. Department – Use the drop-down menus to find the area you’re looking for, and then narrow down your search further with the filter options on the left of the results page. 

2. Keyword Search – Using the search box in the top right of the site will allow you to filter through our entire catalogue. Performing a search for the term ‘acrylic’, for example, will produce; categories you may like to search through, popular search terms and products that include the word ‘acrylic’ in their name. Navigating through categories or popular search terms will bring you to a results page that can be filtered further using the filter options on the left of the results page. Navigating through the suggested products will take you directly to the product page. 

Run out of time and want to save your order for later? Make sure that you are signed in (you may need to register if this is your first time ordering with us), check your chosen items are in your basket and then sign out. Your basket will be saved for the next time that you sign into our website. To find your chosen items, simply sign back in (if necessary) and click on My Basket. We also recommend to always sign in before you start shopping.

Checking Out:

To begin the checkout process, go to My Basket at the top right of the screen, you will see a summary of the items in your basket, with the option of clicking Edit Basket or Checkout. When you click through to the Edit Basket page, you can review the items you’re about to purchase, view a shipping estimate and apply voucher codes, or reward points. When you’re ready, click Proceed to Checkout.

If you’re not already signed in, you’ll be asked to do so now. We always recommend signing in, especially if you’re likely to order again in the future, as it allows you to save your shipping and billing addresses for a quicker checkout. There is also the option of placing an order as a guest by using Express Checkout, which will not require you to create a new account. In order to ensure that transactions are traceable, guests can only make payments via Paypal. You do not need a Paypal account to use Paypal’s payment process and you can pay with a credit/debit card.


CANCELLING / AMENDING AN ORDER

We are generally unable to cancel or amend orders after they have been placed. If you have made a mistake with your order, such as an incorrect delivery address, please get in touch with our Customer Service team as soon as possible.


PAYMENT METHODS

We accept credit/debit card and PayPal payments on our website. Please see the Ordering by Post section for information regarding payment by cheque or postal order. Transactions are charged in the currency of your choice. We are unable to accept American Express card payments..


ORDERING BY POST

We are happy to accept orders by post if you wish to pay by cheque or postal order. Card payments can also be processed this way. Please write out your order (including product codes as listed on our website), and send it to:

A.S. Handover Ltd
1 Farleigh Place
Farleigh Road
London
N16 7SX

Cheques must be made out to ‘A.S. Handover Ltd’. Orders made by post are not recommended if products are needed urgently, as it can take some time for us to receive your letter. Please note that due to our price matching policy, prices are subject to change at short notice; in the event that a price has changed between you placing an order and us receiving it we will notify you of the discrepancy.


ORDERING BY PHONE

We can also process your order over the telephone on +44 (0)207 2241 5877. Get in touch if you would like to discuss your order with our team or have any questions about any of our products.


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