VAT, SALES TAX AND VAT-EXEMPT ORDERS
The current UK VAT rate is 20%. This will be included on all orders delivered to an address in the UK.
Channel Islands orders are VAT exempt – to ensure that this is processed correctly, please set your delivery country to Jersey or Guernsey rather than the United Kingdom.
The Rest of World (RoW) & USA orders are exempt from VAT and Sales Tax, however, you may be asked to pay local tax and customs charges when the goods arrive in the destination country. Please check locally for levels and tariffs.
European Union
Orders from the EU will pay VAT at the customs of their country, and may be charged duty. Customers may be required to pay additional charges to Customs on goods that originate from outside of the EU or UK.
VAT will be charged at customs, not collected by Handover at any point.
VAT registered customers in the EU are advised to contact us directly on [email protected].
Please note: The customer/recipient is wholly responsible for the payment of any import duty and taxes, and it is their responsibility to find out if these will apply to the goods within their order. Any returned shipments refused at entry will have the full cost of shipping deducted from any refund.
Handover are registered for local sale tax in a number of other countries.
Norway is subject to 25% VAT
Australia is subject to 10% sales tax.
Please Note: Due to changes in international tax regulations and thresholds, we have been required to start adding tax to our sales in a number of countries and states, and to charge new rates in some others. When these taxes have been charged, the amount is visible under the Basket Total section at checkout. Please note that these rates are set by the country or state and will change only as a result of legislation by the tax jurisdiction in question.
For more detailed VAT information, please contact our Customer Service team on [email protected].
bROWSING PRODUCTS
To help you find exactly what you’re looking for, we provide two different ways of browsing through our products:
1. Department – Use the drop-down menus to find the area you’re looking for, and then narrow down your search further with the filter options on the left of the results page.
2. Keyword Search – Using the search box in the top right of the site will allow you to filter through our entire catalogue. Performing a search for the term ‘acrylic’, for example, will produce; categories you may like to search through, popular search terms and products that include the word ‘acrylic’ in their name. Navigating through categories or popular search terms will bring you to a results page that can be filtered further using the filter options on the left of the results page. Navigating through the suggested products will take you directly to the product page.
Run out of time and want to save your order for later? Make sure that you are signed in (you may need to register if this is your first time ordering with us), check your chosen items are in your basket and then sign out. Your basket will be saved for the next time that you sign into our website. To find your chosen items, simply sign back in (if necessary) and click on My Basket. We also recommend to always sign in before you start shopping.
Checking Out:
To begin the checkout process, go to My Basket at the top right of the screen, you will see a summary of the items in your basket, with the option of clicking Edit Basket or Checkout. When you click through to the Edit Basket page, you can review the items you’re about to purchase, view a shipping estimate and apply voucher codes, or reward points. When you’re ready, click Proceed to Checkout.
If you’re not already signed in, you’ll be asked to do so now. We always recommend signing in, especially if you’re likely to order again in the future, as it allows you to save your shipping and billing addresses for a quicker checkout. There is also the option of placing an order as a guest by using Express Checkout, which will not require you to create a new account. In order to ensure that transactions are traceable, guests can only make payments via Paypal. You do not need a Paypal account to use Paypal’s payment process and you can pay with a credit/debit card.
CANCELLING / AMENDING AN ORDER
We are generally unable to cancel or amend orders after they have been placed. If you have made a mistake with your order, such as an incorrect delivery address, please get in touch with our Customer Service team as soon as possible.
PAYMENT METHODS
We accept credit/debit card and PayPal payments on our website. Please see the Ordering by Post section for information regarding payment by cheque or postal order. Transactions are charged in the currency of your choice. We are unable to accept American Express card payments..
ORDERING BY PHONE
We can also process your order over the telephone on +44 (0)207 2241 5877. Get in touch if you would like to discuss your order with our team or have any questions about any of our products.
