PRIVACY POLICY
This policy outlines how we obtain, store, use and share your personal information.
What does this policy cover?
- Our Commitment To Your Privacy
- Relevant Legislation
- Our Privacy Policy Principles
- Who Are We?
- What Information Do We Collect About You and Where Do We Store It?
- How Do We Use The Information We Collect About You?
- The Legal Basis For Processing Personal Data
- Data Breaches
- Cookies
- Our Third-Party Data Processors
- Data Controller
- Our Commitment to Data Security
- Our Commitment to Children’s Privacy
- How You Can Access Your Information
- How To Contact Us
- Data Retention
- Your Rights
- Changes to Our Privacy Policy
1. Our Commitment To Your Privacy
Your privacy is important to us and we are committed to protecting your personal information. To better protect your privacy, we provide this policy explaining our online information practices and the choices you can make about the way your information is collected and used.
2. Relevant Legislation
Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:
- UK Data Protection Act 1998 (DPA)
- UK General Data Protection Regulation (UK GDPR)
- Privacy and Electronic Communications Regulations (PECR)
3. Our Privacy Policy Principles
- You may opt in or out of our email communications at any time
- You have the right to remove any information we may hold on you
- We will never sell, rent, make public or distribute your personal information
- Data is a liability and therefore should only be collected and processed when absolutely necessary
4. Who Are We?
- We are A.S. Handover Limited
- Our Company Registration Number is 472786
- Our Registered Office is at Unit 9 Edge Business Park, Brownfields, Welwyn Garden City, AL7 1WX
- Our Data Protection Officer (DPO) is Charlotte Wormley-Healing, General Manager
- Our Data Protection Officer can be contacted at the address above or by calling 0207 241 5877
5. What Information Do We Collect About You and Where Do We Store It?
This policy applies to all information we collect or that is voluntarily submitted on the A.S. Handover website.
Online Forms
We collect the personal information you voluntarily provide to us, including your name and email address, in order to subscribe to our newsletter, comment on our blog, and/or purchase products from us.
Customer Data
If you make an online purchase, subscribe to our newsletter, or contact us, we may collect the following information:
- Name
- Billing and delivery address
- Email address
- Contact phone number
- Delivery instructions
This information is held securely on our servers.
Website Visitor Tracking
Like most websites, our website uses Google Analytics. This tool collects information in an anonymous form, including the number of visitors to the site, where visitors have come from, and the pages they visited. We use this information to better understand how visitors find and interact with our website. This data is anonymised and you can opt out at any time via your browser settings. See our Cookie Policy for more details.
When you visit our site, we may automatically log your IP address — a unique identifier for your computer or other access device. We will not use your IP address to identify you as an individual. We use IP addresses for the purpose of restoring basket information or adjusting currency display.
Contact Forms and Email
Should you choose to contact us using the contact form on our website, the data you supply will be collated into an email and sent to us. Our email servers are protected by TLS encryption, meaning email content is encrypted before being sent across the internet.
6. How Do We Use The Information We Collect About You?
We collect information about you to understand your needs and provide you with a better service. Specifically, we use your information for:
- Processing and fulfilling your orders
- Internal record keeping
- Improving our products and services
- Sending you marketing communications where you have opted in to receive them
You can opt out of marketing emails at any time via the unsubscribe link in any email, or by contacting us directly.
We use the information you provide when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order (for example, passing your delivery address to a shipping carrier).
7. The Legal Basis For Processing Personal Data
We process your personal data on the following legal grounds:
- For the performance of a contract with you (e.g. processing your order)
- For compliance with a legal obligation (e.g. statutory record keeping)
- For our legitimate interests in operating and growing our business
- With your consent, where you have opted in to marketing communications
8. Data Breaches
We will report any unlawful data breach of this website’s database or the databases of any of our third-party data processors to all relevant persons and authorities within 72 hours of the breach, if it is apparent that personal data stored in an identifiable manner has been stolen.
9. Cookies
A cookie is a piece of code that allows a web server to identify and track the activity of a web browser. They are widely used to make websites work more efficiently and to provide information to website owners.
You can enable or disable cookies via your web browser settings. Please note that disabling cookies may affect the functionality of this website, including the shopping cart. See our Cookie Policy for full details.
10. Our Third-Party Data Processors
We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all comply with applicable data protection legislation.
- Google Analytics (Privacy Policy)
- Mailchimp (Privacy Policy)
- Royal Mail (Privacy Policy)
- DPD (Privacy Policy)
- DHL (Privacy Policy)
- FedEx (Privacy Policy)
- PayPal (Privacy Policy)
11. Data Controller
- The data controller of this website is: A.S. Handover Limited
- Company Number: 472786
- Registered Office: Unit 9 Edge Business Park, Brownfields, Welwyn Garden City, AL7 1WX
12. Our Commitment to Data Security
We are committed to ensuring that your information is secure. We have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online against unauthorised access, disclosure, or loss.
Credit Card Security
When placing an order, at the point of payment you will be directed to a secure payment page. At no point are your card details entered directly on the Handover website, nor can any member of Handover staff see or retrieve your card details.
13. Our Commitment to Children’s Privacy
Protecting the privacy of young people is especially important to us. We never knowingly collect or maintain information from anyone under the age of 16, and no part of our website is structured to attract anyone under 16.
14. How You Can Access Your Information
You can request a copy of the data we hold about you (such as order history and personal details) by contacting our Data Protection Officer at:
A.S. Handover Limited, Unit 9 Edge Business Park, Brownfields, Welwyn Garden City, AL7 1WX
or by emailing us at [email protected].
We will take reasonable steps to verify your identity before granting access or making corrections.
15. How to Contact Us
Should you have questions or concerns about this privacy policy, please contact our Data Protection Officer by phone on 0207 241 5877 or in writing at the address above.
In the unlikely event that you are dissatisfied with how we handle your data requests, you have the right to raise the matter with the Information Commissioner’s Office (ICO) at ico.org.uk.
16. Data Retention
We will not keep personal data for any longer than is necessary in light of the purpose for which it was originally collected. When personal data is no longer required, all reasonable steps will be taken to erase or otherwise dispose of it without delay.
17. Your Rights
Under UK data protection law, you have the following rights:
- The right to access the personal data we hold about you
- The right to correct inaccurate personal data
- The right to request erasure of your personal data
- The right to restrict or object to our processing of your personal data
- The right to data portability
- The right to withdraw consent at any time, where processing is based on consent
To exercise any of these rights, please contact us using the details in section 15.
18. Changes to Our Privacy Policy
This privacy policy may change from time to time in line with legislation or industry developments. We recommend that you check this page occasionally for any updates.
Changelog:
- 24/05/2018 – Privacy policy first published
- June 2026 – Policy reviewed and updated
